Return & Exchange Policy

Rivaaj par hamari koshish hoti hai k aap tak behtreen quality aur sahi product pahuche. Phir bhi, agar aap apne order se mutmain (satisfied) nahi hain, toh hum ne exchange aur return ka process bht aasan rakha hai.

1. Exchange Policy (7 Days)

Agar aap ko product pasand nahi aaya ya size/color ka masla hai, toh aap delivery k 7 din k andar hamse exchange karwa sakte hain.

Product ka un-used (istimal shuda na ho), original packing aur tags k sath hona lazmi hai.

Exchange ki surat mein delivery charges customer ko ada karne honge.

2. Damaged ya Wrong Product

Agar aap ko koi kharab (damaged) cheez mili hai ya hum ne galti se galat product bhej diya hai, toh Rivaaj iski mukammal zimaydari leta hai.

Aisi surat mein hum aap ko Free Exchange denge aur delivery charges bhi hum khud ada karenge.

Is k liye aap ko product milne k 24 ghanton k andar hamare WhatsApp ya Email par picture bhejna hogi.

3. Refund Policy (Wapsi)

Hum sirf un surat mein refund (paisa wapsi) karte hain agar hamare paas exchange k liye stock khatam ho gaya ho.

Refund ki raqam aap k diye gaye JazzCash, EasyPaisa ya Bank Account mein 3-5 working days mein transfer kar di jaye gi.

Delivery charges refund nahi kiye jate (siwaye damaged product k).

4. Non-Returnable Items

Sale ya Discounted items par return ya exchange ki saholat maujood nahi hai (siwaye agar product kharab ho).

Istimal shuda ya dhulay hue (washed) kapray wapis nahi liye jayenge.

5. Process Kaisay Karein?

Return ya Exchange shuru karne k liye aap hamare WhatsApp number [+923017766887] par apna Order ID aur wajha message karein. Hamari team aap se foran raabta kare gi.